Drake N Rly

They were not helpful at all

I need a battery and Id like to get in touch with a. Technician but the women stated there was no way for me to get in touch with them
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Loss:
$500
Pros:
  • No product availability

Preferred solution: A replacement battery

Vandy J Ynd

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Verified Reviewer
| map-marker Baltimore, Maryland

So I can get my bike fixed

I need to get a ship and create so I can get my bike fixed but yeah will not send me one so then we won the zodiac file with Travis final from elsewhere to get it fixed.
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Vandy J Ynd

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Verified Reviewer
| map-marker Baltimore, Maryland

So I can get my bike fixed

I have no way of shipping my bikes that have a fix so I think I will never buy this again this product again in life
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Craig C Omf

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Verified Reviewer

Resolve

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eb6 bikes are best ordered thru swagtron directly and are a good product as their warrranty is honorable. As regards the charger that came with mine ordered thru Walmart, it fizzled miserably ! Also, i learned costfully the battery require 2 different sized sand fuses. Thankfully the replacement battery i ordered/returned did arrive fully charged but i will need a compatible charger if ever in stock again !
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Loss:
$25
Pros:
  • Good customer service
  • Easy ridability
  • Do answer the phone when you call
Cons:
  • Price is way too much for the bike to have a lot of issues

Preferred solution: sand fuses and charger for eb6 battery as courtesy.

User's recommendation: research thoroughly b4 purchase

Anonymous
map-marker Reading, Pennsylvania

It worked for 2 days!

Please if I can get a call back it would be greatly appreciated! I purchased a bike and it work for 2 days the local bike shop is telling me it cant be fixed please help!
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Anonymous
map-marker Charlotte, North Carolina

They serviced the battery I directly purchased from them,however the battery that came with the bike I ordered through Walmart online,the warranty does not cover,also I had a friendorder me the cha.

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In a nutshell even if I ordered my bike directly from Swagtron, it doesn't dismiss the fact that they don't have great service for my model eb 6, in terms of chargers and battery also should let buyers know that batteries have two fuses for this model That are very hard to get.
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Preferred solution: Let the company propose a solution

Richard S Mft
map-marker Weatherford, Texas

Not happy

Have not took the bike out of the box have an appointment to have a bike shop assemble it so if there is another issue I wont be paying for repair or parts sir. Costumer service and return policies need to be reworked. When a company has a 26% negative reviews. There is a leadership problem in that company.
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Loss:
$700
Pros:
  • Product is cool

Preferred solution: Let the company propose a solution

User's recommendation: I will let you know after the bike is assembled it would be better. But you could back what you make better.

Zane S Kpr
map-marker Mayfield, Kentucky

Questions about repair

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Swagtron - Questions about repair
Swagtron - Questions about repair - Image 2
Said they could not assist me with repair or share knowledge of what might be the problem over the phone, The guy requested that I take pictures and send them through the email link and hope they can assist me that way. I just needed someone to tell me which parts I need to replace.
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Loss:
$1000
Pros:
  • Lightweight
  • At first it runs smooth
Cons:
  • Does not hold up
  • Worst customer service and refurbishef scooters are horrific
  • Warranty and service

Preferred solution: Let the company propose a solution

User's recommendation: Order from AliExpress.com or Alibaba.com. Same exact motor and controller and a 1/4 of the price!

Ann H Ftl

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Verified Reviewer

Can not get a new battery that is supposed to be warranty 5 years, unit is only 3 months and will not hold a charge.

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Swagtron wants to charge me to diagnoise $59 hour &;;;;;;;; up. Also inquired about purchasing battery and it is almost as much as the unit which is out of stock. This is terrible business and can not use the hoverboard that paid over $200 & now grandson can not use. Battery will hold only 15 min charge and the unit is only a few months old.
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Loss:
$225
Pros:
  • Like the hoverboard
Cons:
  • Battery dead
  • Terrible service the worst i have ever experienced
  • Customer service

Preferred solution: Full refund

Anonymous
map-marker Loves Park, Illinois

Replacement battery

I'm not one to use email or text as typing suck for me, so being able to order over the phone and the personal touch works better, but since your orders have to be done on line I guess that's my only complaint and I'll get my battery ordered when I can
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Stephanie M Ahx

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Verified Reviewer

Disgusted

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Grossed out by swagtron. Bought a refurbished scooter for $203. Assembled this thing and by the looks of it, no yardsale would sell this thing. All beat up. Worst part, just got off the phone 1 hour ago and the rep told me ?÷ to "GO *** mys3lf"
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Pros:
  • Easy assembly
Cons:
  • Worst customer service and refurbishef scooters are horrific

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy from them

kyle j Dhu

Motor

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Screws fell out front wheel motor hub every one of them... put new screws in to fix it only to find out the hub had magnetic pieces in it to stop the motor from spinning and moving
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Pros:
  • Fast mobility
  • Very cool
  • At first it runs smooth
Cons:
  • Machine i got is defective
  • Literally everything else

Preferred solution: Deliver product or service ordered

User's recommendation: Keep checking screws from getting lost they come unscrewed really easily

Dan R Ljk

Co. Never fixed my safety issue

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I have the e-mail to prove I wrote this co. about my back tire safety review. They did not fix my problem. This co. is a joke???? &;;;;;;;;;;;;;;;; the bad reviews on here on true!! The back tire is showing a crack in it??? For a tire that isn't supposed to crack or go flat???? Had it barely 60 days. DO NOT DO BUSINESS WITH THIS CO.
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Preferred solution: Let the company propose a solution

Zein a
map-marker Garnerville, New York

To see how to ship and get it fixed

Every time I try to talk on my electric scooter, it always sees a charge every time I tried power it is not work
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Renee S Lkk

Defective Scooter

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I got a bad refurbished scooter, broke after 5 days, sent it back for repairs, was without my kids Christmas gift for a month. It breaks again, my kids maybe rode it 30 times. Tech is saying it needs a new battery and back break, I'm so confused on how this scooter lasted us only 5 months, breaks twice, and now they want me to pay $160 in repairs when it originally cost me $180. Don't buy anything from Swagtron.o noDoD
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Loss:
$180
Pros:
  • Ordering was fairly easy
Cons:
  • Product is poor

Preferred solution: Full refund

User's recommendation: Do not buy anything from Swagtron