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We purchased a swagway X2 for a Christmas gift for our daughter and after using it a few times the unit has a red flashing light and will no longer operate. We called technical support to troubleshoot and were unsuccessful. We also tried looking up tutorials on YouTube...
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Swagway
Swagway

We apologize that the 90-day warranty included with your holiday liquidation special was expired!The Swagway X2 was a holiday special that included a clearly marked 90-day war...

2.6
#1131601
We had a terrible experience. The supposed one year warranty is a joke. Their machines break and you are then expected to pay $$$$$ to pack and ship a very heavy hover board back to them to see if it can be repaired. Cost of shipping is crazy! Should be able to return...
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1.5
I didn't like
  • Nuisance of having to chase you down for what i paid for
  • Make me pay to ship their defective product
  • Warranty process
#1130071
Ordered a Swagtron T5. Got it gift wrapped it. It sat in my room for at least a month. On my sons B-Day oct 19 2017 ,he opened it and it was scratched and gouged to high ***. Obviously a used product. He rode it for 1 day. And that it. Light on one side just flashes...
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Swagway
Swagway

I am still looking forward to hearing from you! I do apologize for any inconvenience this may have caused and look forward to a fast, efficient, and satisfactory solution! -Sw...

Swagway
Swagway

We apologize for any inconvenience this may have caused! We keep all purchase records from Swagtron.com and would easily send you your receipt as quickly as possible! If you p...

#1120180

Swagtron - Junk in a month

Swagtron
#1127056
1.0
Details
T5 had about an hour on it and wont power off. So disappointed! Tried ordering replacement parts and havent found any to fit.
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Price Affordability

Swagtron - Tell beeps nonstop for no reason

Swagtron
#1114370
1.7
Details
I have a t5 it will start beeping with no one doing anything to it and it will not stop. I need this to be fixed, is there a recall on this?
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Swagtron - Will not shut off

Swagtron
#1040327
Push the power button and it beeps thats it. And will not shut off and it beeps while it is not in use
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Swagtron Swagway X2 Hoverboard Review

Swagtron
#1035670
1.9
Details
Lemon X2, broke the first time used
Comment
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
Swagtron sent me a dangerous unit, refused to take responsibility afterwards
Swagtron sent me a dangerous unit, refused to take responsibility afterwards
I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options. I was never even so much as asked about any of these extra changes. On September...
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Swagway
Swagway

We apologize that you Swagger was damaged while riding! I see from the images that the damage to your unit is extremely abnormal and most likely not caused by a defect. I do a...

We Purchased a Swagtron T1 for out daughter for Christmas this past year (7 Mo ago). Last week it started beeping when it was turned on and now it won't work. We have tried to recalibrate it multiple times (per the instructions) but have not had any success. we are not...
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Swagway
Swagway

I would still appreciate the opportunity to address this issue! Please email me at Satisfaction@Swagtron.com!

Swagway
Swagway

I would still appreciate the opportunity to assist you! I am assuming you have already received assistance through email (support@Swagtron.com), by phone at 1-844-299-0625 (M-...

#1073557
I bought a Swagtron Hoverboard in india from your Ahmedabad set up. 1. Just in 4 months the mother board had issues and I had to send for repair. 2. While repair I was told that there is some part broken while usage so it won't work properly. 3. After multiple follow...
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Swagway
Swagway

The Swagway India team has assured me they have addressed this issue. I have not heard back from via email at satisfaction@swagtron.com or any other channel. I am assuming th...

Swagway
Swagway

We do apologize if this situation has caused you any frustration and/or inconvenience! I do thank you for emailing corporate Swagtron with this issue and we are currently work...

1.5
#1070870
I brought a T3 for my Son and In A month the unit was non-functional I sent it back for repairs and two weeks later received a broken unit. Had too send this one back and was informed that I was being sent a refurbished unit instead of a brand new one as I had...
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Swagway
Swagway

We still have not heard from you! We really would appreciate the opportunity to address this issue! We also understand that this issue was most likely already solved by standa...

Swagway
Swagway

We apologize your brand new replacement Swagtron T3 was broken! Swagtron will, of course, get this issue solved as quickly and as conveniently for you as is possible! Please ...

1.4
#1068557
I had a swagtron repair that needed done about 6 months after purchase got RA sent back and was fixed and sent back in about 7 days then it broke again had to send in with a RA i got asked them to call and give me price to fix damage caused by daughter it took about 14...
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Swagway
Swagway

We apologize that you had some issues with your Swagtron™ T3. We understand the units will take severe abuse from time to time and we made them extremely rugged for this purpo...

#1064035
I bought my daughters NEW T3 Hoverboards for Easter. One of the boards sent to me was CLEARLY A USED BOARD, bumpers were placed on it, it was all scratched up, the battery was dead, and it would not charge. I received my RA # and sent the board back on Monday. The...
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! We are anxiously awaiting an opportunity to rectify this! I am assuming by your lack of response that Swagtron™ customer support has already ...

Swagway
Swagway
Swagtron Verified Representative

We apologize you are unhappy with your Swagtron™ T3. Swagtron.com maintains an A rating on BBB.org and is highly reviewed by the large majority of our customers. A simple goog...

1.4
I didn't like
  • No customer service
  • Machine i got is defective
#1039622

Contact Swagtron

Mailing Address:
Swagtron.com
3431 William Richardson Dr., Suite F
South Bend, Indiana 46628
United States
Phone:
(844) 299-0625
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I ordered a X2 electric balance board product from the company Swagtron, and the one I saw and bought was on sale. Plus, I had a code that made the price a grand total of... $130. This should have been a major red flag. A cheap price on something that's usually 500+...
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! I am assuming you have already received your refund. However, if you are having any issues, we are available! I look forward to hearing from ...

Swagway
Swagway
Swagtron Verified Representative

We will gladly get that issue solved as quickly and as conveniently for you as is possible! If you requested a refund within 30 days of purchase, we will gladly begin the ref...

3.0
#1038139