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If anyone can tell me how to speak with someone other than Swagtron Support, I would greatly appreciate it. We purchased a T3 Hoverboard for Christmas. We received it just before Christmas. Wrapped it up and put it under the Christmas tree. The children were joyed to...
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Swagway
Swagway
Swagtron Verified Representative

Thank You for the opportunity to assist you! I am glad I was able to rectify the situation! If you have any questions you can ask here, DM our Facebook page, Live-chat us at S...

Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! I am assuming you have already received assistance through email (support@Swagtron.com), by phone at 1-844-299-0625 (M-F 10AM-8:30 EST), live...

1.0
I didn't like
  • Ever making the purchase
#1037276
The X2 purchased for kids during holiday. Saw the reviews after I purchased (was a new line, so no track record), so was pleasantly surprised that mine seemed new. Used it a little in the apartment (since too cold outside), no problem. Then brought it outside for the...
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Swagway
Swagway
Swagtron Verified Representative

We will of course supply a prepaid UPS label for your defective unit! Please email us at WeCare@Swagtron.com and supply your Swgatron.com RMA number and we will gladly supply ...

#1034720
I ordered a new x1 and received a used non working x1. These things happen so I call them up to send me a new one. The man said they wouldn't do that so I said I just want to return it then. He said no problem just fill out ra form. Did that and shipped the board back....
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Swagway
Swagway
Swagtron Verified Representative

Hello, I am Stephen K., a representative of Swagtron.com .I understand you are unhappy with the Swagtron™ RMA process.Please email satisfaction@swagtron.com and we can rectif...

Swagway
Swagway
Swagtron Verified Representative

Hello, I am Stephen K., a representative of Swagtron.com .I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction....

1.0
#1027213
On 2/20/2017, my young daughter ordered a swagway X1 with free bag and paid for it with her own money. We received it via UPS very quickly on 2/21/2017. My daughter accepted it at the door and brought it in to open and we realized there was damage to the outside box...
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Swagway
Swagway
Swagtron Verified Representative

We have not heard from you! Swagtron™ would really appreciate the opportunity to rectify this issue! Please email us at WeCare@Swagtron.com .We look forward to hearing from yo...

Anonymous
Anonymous

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

2.6
#1021312
I ordered an X1 , for my daughters birthday online 3-3-17, no where on the website did it say that the product was not in stock. They debited my credit card immediately. On 3-8-17, I received an email that the item had shipped, we also got a free bag with the...
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Swagway
Swagway
Swagtron Verified Representative

We are glad your issue was solved and apologize you did not understand the 14 day delay associated with the special. We posted in the product description on the purchasing we...

bmadams
bmadams

I received an email from Swagtron 3/14/2017, with a UPS tracking number, and an apology for the delay.Hopefully her hoverboard will be shipping out today.

I didn't like
  • Customer service
#1020796
I bought 2 Swagtron T3's for Christmas and neither will turn on. Being a divorced mom of 5,$1000 is no small investment. I read safety and feature details and thought I was making a good choice. The kids lived riding and listening to music but I thought for the money...
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would greatly appreciate the opportunity to rectify this issue! Please email me at Satisfaction@swagtron.com! I look forward to hea...

Anonymous
Anonymous

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.7
I liked
  • Shipping time once found secondary color on one board
I didn't like
  • No troubleshooting info found
  • Machine i got is defective
#1020086
I submitted a request for repair over a month ago. I got a generic email that stated Swagtron would let me know the status of my request within 5 days. Still nothing. My daughter's T5's battery started beeping non stop. Eventually it died and she hasn't used it since....
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Swagway
Swagway
Swagtron Verified Representative

I apologize your Swagtron is not working as intended!Normally a calibration (instructions in the owners manual) fix most minor issues with our units. The unit can become un-c...

#1019557
I got my daughter the new Swagtron T5 for Christmas. It was her favorite gift, until a few hours later the thing went berzerk and she was in tears. After finally being able to get in touch with the company after the holiday break, I sent it in to be repaired -- not...
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kcif77
kcif77

**UPDATE -Issue was resolved. Working Swagtron was sent. Thank you!!

Anonymous
Anonymous

Please contact us at wecare@swagtron.com so I can better assist you.

2.0
I didn't like
  • Nuisance of having to chase you down for what i paid for
#1019436
I received a x2 from swagtron for my daughter this past Christmas. The unit was dirty, scratched up and honestly looked like it was used. I contacted customer service and it was a nightmare just to speak with someone. After what it seemed like years I talked to a Rep...
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Swagway
Swagway
Swagtron Verified Representative

I hope you received your refund! If you have any problems, please email support@Swagtron.com Have a great day! Stephen K.

Anonymous
Anonymous

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.0
#1019353
We initiated the recall return process for our Swagway X1 on October 7, 2016. In January 27, 2017 I received an email saying my item was repaired and shipped UPS and provided tracking number. We had moved from the address we lived at when recall started. I called...
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Anonymous
Laura

Today is 4/8. Called again about 8 days ago. Still don't have my swagway back.

Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! We apologize that your address wasn't updated when you moved. If this issue...

1.0
I didn't like
  • No customer service
#1018930