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I ordered an X1 , for my daughters birthday online 3-3-17, no where on the website did it say that the product was not in stock. They debited my credit card immediately. On 3-8-17, I received an email that the item had shipped, we also got a free bag with the...
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Swagway
Swagway
Swagtron Verified Representative

We are glad your issue was solved and apologize you did not understand the 14 day delay associated with the special. We posted in the product description on the purchasing we...

bmadams
bmadams

I received an email from Swagtron 3/14/2017, with a UPS tracking number, and an apology for the delay.Hopefully her hoverboard will be shipping out today.

I didn't like
  • Customer service
#1020796
I bought 2 Swagtron T3's for Christmas and neither will turn on. Being a divorced mom of 5,$1000 is no small investment. I read safety and feature details and thought I was making a good choice. The kids lived riding and listening to music but I thought for the money...
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would greatly appreciate the opportunity to rectify this issue! Please email me at Satisfaction@swagtron.com! I look forward to hea...

Anonymous
Anonymous

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.7
I liked
  • Shipping time once found secondary color on one board
I didn't like
  • No troubleshooting info found
  • Machine i got is defective
#1020086
I submitted a request for repair over a month ago. I got a generic email that stated Swagtron would let me know the status of my request within 5 days. Still nothing. My daughter's T5's battery started beeping non stop. Eventually it died and she hasn't used it since....
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Swagway
Swagway
Swagtron Verified Representative

I apologize your Swagtron is not working as intended!Normally a calibration (instructions in the owners manual) fix most minor issues with our units. The unit can become un-c...

#1019557
I got my daughter the new Swagtron T5 for Christmas. It was her favorite gift, until a few hours later the thing went berzerk and she was in tears. After finally being able to get in touch with the company after the holiday break, I sent it in to be repaired -- not...
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kcif77
kcif77

**UPDATE -Issue was resolved. Working Swagtron was sent. Thank you!!

Anonymous
Anonymous

Please contact us at wecare@swagtron.com so I can better assist you.

2.0
I didn't like
  • Nuisance of having to chase you down for what i paid for
#1019436
I received a x2 from swagtron for my daughter this past Christmas. The unit was dirty, scratched up and honestly looked like it was used. I contacted customer service and it was a nightmare just to speak with someone. After what it seemed like years I talked to a Rep...
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Swagway
Swagway
Swagtron Verified Representative

I hope you received your refund! If you have any problems, please email support@Swagtron.com Have a great day! Stephen K.

Anonymous
Anonymous

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.0
#1019353
We initiated the recall return process for our Swagway X1 on October 7, 2016. In January 27, 2017 I received an email saying my item was repaired and shipped UPS and provided tracking number. We had moved from the address we lived at when recall started. I called...
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Anonymous
Laura

Today is 4/8. Called again about 8 days ago. Still don't have my swagway back.

Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! We apologize that your address wasn't updated when you moved. If this issue...

1.0
I didn't like
  • No customer service
#1018930
Bought a new T5 from Best Buy.Didnt last a month.I paid to send back Swagtron to wait almost a month to get a refurbished board with no charger.Customer Service not helpful
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! If this issue has not been re-solved, or you would like a specific issue ad...

Anonymous
Anonymous

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.0
#1016371
Swagtron - Used product shipped when I ordered new - no customer service
Swagtron - Used product shipped when I ordered new - no customer service
Swagtron - Used product shipped when I ordered new - no customer service
Swagtron - Used product shipped when I ordered new - no customer service
Swagtron - Used product shipped when I ordered new - no customer service
I ordered a new X1 hoverboard 9 days ago from Swagtron (directly from the swagtron.com website). I attached the ad here. It says specifically it is a "New" hoverboard for $199. I received it four days ago but it was a store return that was badly damaged. It still had...
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Anonymous
Anonymous

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

2.5
I liked
  • Product is cool
I didn't like
  • Machine i got is defective
  • Poor product quality
  • Customer service
#1015941
I bought my daughter the x2 for Christmas and after only 4 days it stopped working. Emailed swagtron and after a week I got a response and a shipping label so I could send it back to them and then they would fix it if it was a warranty issue or I would have to pay for...
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Swagway
Swagway
Swagtron Verified Representative

Thank You for the update and also Thank You for the opportunity to address this issue! Swagtron apologizes that your experience didn't meet your expectations! We are EXTREMELY...

Anonymous
Anonymous

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

3.9
#1011976
My Grand daughter got a swagton 5 for Christmas Did not get the charger I have email them to get a charger they have not done nothing for us how can a company stay in business not helping the customers all I have got is the running around Filled out there form send...
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! If this issue has not been re-solved, or you would like a specific issue ad...

Swagway
Swagway
Swagtron Verified Representative

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.7
I didn't like
  • No customer service
#1011323