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2 comments

I bought an ebike from hsn from swagtron and have not had it a year yet and im having problems already I return on the first complaint they told me to ship it on my expense I did I return my bike the light indicator as soon as u ride it on a full charge the battery dies fast and u have to keep on recharging it less than five minutes so I send it in and they didn't fix it the first time so now I have to resend it now they fix the flat tire but now that's making a squeaking noise and sound like the tires are rubbing the tire gets real hot when u ride it now they send me a prepaid post but I still have to pay for shipping cus swagtron company forgot to call ups to let them know they didn't pay for me to resend

Reason of review: Damaged or defective.

Monetary Loss: $379.

Preferred solution: Let the company propose a solution.

I liked: Product is cool.

I didn't like: Price is way too much for the bike to have a lot of issues, Make me pay to ship their defective product, Machine i got is defective.

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Swagway
#1500912

Good afternoon!This message is to ensure that you received the assistance that was needed concerning this issue!If you did not, please let us know by sending an email to WeCare@Swagtron.com with your order information so we can get this solved as quickly and conveniently for you as is possible!We are always standing by to assist you with ANY issues, concerns, or questions!#SwagtronCares

Swagway
#1500200

We apologize for any inconvenience you may have experienced!This is definitely something we can help solve!Swagtron is happy to provide a pre-paid UPS label to assist in shipping the unit to us!Please email us at WeCare@Swagtron.com with your order details so we can get this handled in a manner most convenient for you!Our customer support looks forward to hearing from you soon!#SwagtronCares

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