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I bought my daughters NEW T3 Hoverboards for Easter. One of the boards sent to me was CLEARLY A USED BOARD, bumpers were placed on it, it was all scratched up, the battery was dead, and it would not charge.

I received my RA # and sent the board back on Monday. The company received it on Wednesday. IT HAS BEEN ONE WEEK AND A NEW BOARD HAS NOT EVEN BEEN SHIPPED TO ME!!!!!! You can call or e-mail, good luck with that!!!!!!

This company will give you nothing but a headache!!! Buy a Razor instead, they have amazing customer service.

CUSTOMER SERVICE COULD NOT BE ANY POORER THAN IT IS!!!!!! Despite the reviews, do not buy a Swagtron or you will be in my position, out $400 bucks, a headache, and a very unhappy kid.

Product or Service Mentioned: Swagtron T3 Hoverboard.

Reason of review: HORRIBLE customer service, still have no board!!!.

Monetary Loss: $400.

Preferred solution: Deliver product or service ordered.

I didn't like: Machine i got is defective, No customer service.

Company wrote 0 private and 2 public responses to the review from Apr 26, 2017.
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Chicago, Illinois, United States #1324019
Swagtron Verified Representative

We still have not heard from you!

We are anxiously awaiting an opportunity to rectify this!

I am assuming by your lack of response that Swagtron™ customer support has already handled your issue.

If that is the case, We are GLAD you got the issue solved!

If not, we look forward to your email to for IMMIDIETE resolution to this issue!


Chicago, Illinois, United States #1321442
Swagtron Verified Representative

We apologize you are unhappy with your Swagtron™ T3. maintains an A rating on and is highly reviewed by the large majority of our customers.

A simple google search will reveal we are highly rated and reviewed by our customers.

I would gladly assist you with that issue and get this solved as quickly and conveniently for you as is possible.

Please email me at so that I may personally look into this issue and understand why your return shipment is delayed.

I look forward to hearing from you! #SwagtronCares

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