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Swagtron - Horrible experience

Purchased a SWAGTRON T580 from Nebraska furniture Mart here in Nebraska. got it home worked for nine minutes then red light started blinking on left side of Swagtron, tried calibrated serveral time to see if that was the problem , it was not , sent unit back to SWAGTRON dealer for repairs . got swag Tron back three weeks later not fixed still doing the same problem issue horrible product for $200 ...rip off !
1.3
Details
Customer service
Diversity of Products or Services
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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#1446926
Swagtron - To fix my hover board
Still beping when i ride my hover board
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SwagtronCares
SwagtronCares
Swagtron Verified Representative

We are very sorry to hear about the issue with your board! Have you been able to receive any assistance regarding this matter? If not, here are a few suggestions to troublesho...

5.0
#1445604
I placed an order 12 days ago for an item for my son who’s birthday is tomorrow (1/09). All mailing info was given. My P.O. box as well as my physical address. I called a couple of days ago and was told they sent me an email (which was never received) stating they have...
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SwagtronCares
SwagtronCares
Swagtron Verified Representative

We are very sorry for any confusion and would love the chance to look into this further! Please email our escalated customer support department with your order information inc...

1.8
#1444145
I purchased SWAGTRON Swagger 2 E Scooter for my son directly from swagtron.com and they shipped it without a charger. I called them on January 4 and they told me they gonna ship it. Until now, January 7 they even didn't shipped it yet. What a unprofessional and not...
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SwagtronCares
SwagtronCares
Swagtron Verified Representative

We are very sorry that your Swagger 2 arrived without a charger. This is DEFINITELY something we can get handled. Please email us at WeCare@Swagtron.com with your order inform...

1.0
I didn't like
  • Terrible service the worst i have ever experienced
  • Poor product quality
#1443237
Send scooter missing parts and not working
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SwagtronCares
SwagtronCares
Swagtron Verified Representative

We are very sorry that your scooter did not come with all the necessary parts. We would love the chance to make this right if you can email us with your order information to W...

#1443076
Swagtron - Worst purchase ever!
Swagtron - Worst purchase ever!
Swagtron - Worst purchase ever!
Swagtron - Worst purchase ever!
Swagtron - Worst purchase ever!
Swagtron - Worst purchase ever!
I bought a hover board for my daughter for Christmas and it was all scratched from the bottom like it’s been used multiple times! I tried emailing them and no answer even though they said it will take them 24-48 hours to reply I’ve waited a week and a half and nothing...
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SwagtronCares
SwagtronCares
Swagtron Verified Representative

We do apologize for the delay in our response. Due to the holiday volume of orders, we have been a bit behind in responding to emails and RMA request, but are doing our best t...

1.0
#1441792
I ordered a swagtron refurbished scooter online through the swagtron website. It was the swagger v1. I plugged it in before using and does not charge. Called customer service and got zero help. She only said do I want a refund or return for repair. Didnt ask if I was...
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SwagtronCares
SwagtronCares
Swagtron Verified Representative

We are very sorry and would love to help troubleshoot this issue for you. When the charger was plugged into the wall, did the indicator light glow green? After inserting the c...

3.2
#1441670
I had an order placed with a tracking number and it never arrived at our house in time for Christmas. My 7 yr old was sooooooooooo disappointed on Christmas morning as this was his big gift from Santa. I have to say that around the holidays you can't have gifts arrive...
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SwagtronCares
SwagtronCares
Swagtron Verified Representative

We are very sorry that your order did not arrive in time for Christmas! Swagtron would love the chance to make this right for you if you can please email us with your order in...

#1438952
We got this for my 8 year old boy for Christmas and some how he broke the charger( which I saw happened to others with these chrargers) and when I called customer service they told me they had no replacements and had no idea when they would get more. Ridiculous. So now...
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SwagtronCares
SwagtronCares
Swagtron Verified Representative

We are very sorry for any inconvenience this may have caused. Some of our chargers are not readily available on our site but can be carried in our inventory depending on the m...

2.2
#1438654

Contact Swagtron

Mailing Address:
Swagtron.com
3431 William Richardson Dr., Suite F
South Bend, Indiana 46628
United States
Phone:
(844) 299-0625
More
nothing, no one answered my call.
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SwagtronCares
SwagtronCares
Swagtron Verified Representative

We are very sorry you were unable to connect with our phone center, post holiday volume has caused us to be a bit delayed in our responses, but we are doing everything possibl...

#1438078