Swagtron
Swagtron Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Swagtron has 2.1 star rating based on 237 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Swagtron to a friend or colleague.
- Rating Distribution
Pros: Product is cool, Cool at first, Unacceptable.
Cons: Customer service, Poor product quality, Machine i got is defective.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Swagtron has 2.1 star rating based on 237 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Swagtron to a friend or colleague.
- Rating Distribution
Pros: Product is cool, Cool at first, Unacceptable.
Cons: Customer service, Poor product quality, Machine i got is defective.Recent recommendations regarding this business are as follows: "Unless you can get a replacement battery, don't buy a Swagtron.", "Do not buy", "Do not but anything from Swagtron", "Don't buy", "Don’t ever buy this brand".
Most users want Swagtron to offer a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Swagtron Reviews
"My hoverboard is broken"
Dear, Swagtron i bought a hoverboard from brandsmarket and my son went in the rain with it drove through puddle and stuff then after awhile he stoped using it...
"Unable to complete order online"
The telephone number for customer service is not in service. The only way to reach them is via email, with responses not yet received 24 hours after sending.
Las Vegas, Nevada
My t6 isn't working correctly
Yeah my t6 Swag tron has a grinding sound and feel in the left wheel when in motion. It's brand new, it's only been road like twice and now it's dlingus.
Not real sure. What's going on? But I know for it being brand new.
This shouldn't be happening and it is. Got me *** off for the amount of money that this Thing cost me It shouldn't be happening.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Akron, Ohio
Broken swag board
The phone number isn't working. I got a new swag board and it's not working.
It doesn't turn on.
The email to the company doesn't go through. According to the reviews, the guy that is in charge is a disgrace to the human race; he doesn't get back to you.
Geneva, Florida
Swagger 5 not working
it wont turn on or charge. bought a new charger and nothing is happening.
the light on the charger won't turn red. when you push the power button nothing happens
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need to order a eb5 rear wheel motor replacement the whole thing rim and .motor
I need to order a Swagtron EB5 Pro Plus rear wheel motor with a quick disconnect rim. I also need a back wheel replacement and a rear motor quick disconnect replacement for the EB5 Pro Plus electric bike. Swagtron electric bike EB-5 Pro Plus, Swagtron EB5 rear wheel motor with quick disconnect are also needed.
Preferred solution: A back rear wheel replacement electric eb5 pro plus rear wheel replacement for electric bike eb-5 Pro electric bike rear wheel quick disconnect replacement
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Ocala, Florida
My bike
I sended my bike back for repairs in March and no one has called me or emailed me back I have tryed reaching out to them several times that I'm pissed where is my ebike next I will be seeking a lawyer to take them to court please contact me if u see this message katura Williams 352 269 ****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The bike was damaged, we are looking to get a RMA
i received in our ebike but the issue was the bike was damaged, we are looking to get a RMA to get this fix. Below is the bike information with the order number.
Attached is the what the part is broken, your website is broken and unable to use the form to get a RMA.
Its the back part of where the gears are located that is broken. i can send you a picture.
Hi NATHALIE,
The following note has been added to your order:
EB7 Plus Electric Bike w/ 7-Speed Gear Shift & Removable Battery Recertified Orange (F109013DX_2S) x 1 shipped via FedEx on 04/09/2024 with tracking number 273182****50.
As a reminder, here are your order details:
[Order #587574] (04/08/2024)
Color:
Orange
Swagtron Protection Plan:
1 Year Warranty [+$65.00]
- Nice bike
- Broken within 1 week of use
Preferred solution: RMA to get the bike fixed
User's recommendation: Do not buy from them, you can not call or email them at all to get RMA
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Company stole my scooter
I would say this company seems to have gone out of business, but still presents as an active e-retail website. I dont know if theyre still shipping new product, but anyone considering ordering on their website should reconsider.
I had a repair issue covered by warranty for a scooter purchased in December.
I spoke with someone who sent me the proper forms and shipping instructions. I shipped the scooter to them as instructed and received email confirmation that they received the scooter for repair on 1/26/2024.
I have heard nothing since. I have sent dozens of message/contact request forms. I have dialed their phone number (the only one available that I can find anywhere online) hundreds of times over 6 weeks, and each time encounter a busy signal.
Their website continues to update with seasonal specials. This means either those running the company have disappeared as other evidence suggests and these are prescheduled site updates (in which case, new purchases would be unlikely to be fulfilled), or theyve been intentionally scamming people in the past several months. Either scenario is a losing one for the unsuspecting consumer.
I have never experienced anything like this. Ive never even heard of anything like this, from a seemingly established company/manufacturer (as evidenced by its multi-generation products) with pretty decent reviews.
Ever.
Ive since turned it over to my credit card company for dispute. Hoping a party with a voice louder than mine can correct the issue and perhaps blow the lid off whatever it is Swagtron is doing here.
- No longer conducting business
Preferred solution: Full refund
User's recommendation: Company doesn’t seem to have conducted business in months—do not buy, dispute unfulfilled charges
I do not have a card that works my new debit card needs a picture of my ID to prove who I am or for me to get a text from then go to a link and activate my new card and my Amazon is 9 dollars over limit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Ramon, California
Need a replacement battery, impossible to find!
Bought two EB5 Pro Plus last year.
One's doing fine. The other, the battery went out, no good, won't charge, after about two months.
Impossible to buy a new battery.
You don't have it, no one has it.
What do you suggest?
So can use one of the bikes. The other is useless.
Thanks,
User's recommendation: Unless you can get a replacement battery, don't buy a Swagtron.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unable to complete order online
The telephone number for customer service is not in service. The only way to reach them is via email, with responses not yet received 24 hours after sending.
- Lack of customer service
Preferred solution: Talk to rep
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Sign up error message
Repeatedly receiving an error message when attempting to sign up. Tried to change the signing up method through Facebook, then received a different error message.
- Well made equipment
- Error messages within app
Preferred solution: Assistance in signing up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need a replacement battery under warranty and have waited for months to get it. I am told it is out of stock
I bought two EB9 bikes in September and, after a few weeks, one of the batteries died. I sent the battery back (RA 256175) and was told that they were out of stock.
I have been sending monthly requests for an update but have not received any information as to when I can expect a replacement. Their customer service is very poor--no communication and no replacement part.
- Very poor customer service
Preferred solution: replacement battery
User's recommendation: Do not but anything from Swagtron
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Brooklyn, New York
Fraud company
I made a purchase
It was faulty right away
I emailed about 10 times I got this false reply about responding in 48 hours
Full of lies
No response came still waiting
I called the professional number is disconnected
Nothing worse that spam
Untrustworthy company
Shame on you
I need my money back and will let everyone know you are not a company
You are just gangsters
User's recommendation: Do not buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Instructions on how to set parameter setting on SWAGGER 5 ELITR
I have been dying to contact customer service but there number says CANT BE COMPLETED as dialed and no one replies to emails or messages. Very disappointed
Preferred solution: Answers
User's recommendation: Don't buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Marinette, Wisconsin
I need to talk to a Swagtron representative
Good product just can't get ahold of anyone... Everytime I try to call or, "contact us" to no avail. Some sight called, "just answers" charged me $46 out of California said they fixed it, what a scam.
User's recommendation: Not recommended
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
E bike not working
Bought an E-bike which does not work. I reached out to the company several times to no avail.
So I am stuck with a big paperweight. The bike is useless. Their customer service is non-existent, the number they have for contact, 844-299-****, is not in service.
I could not find any other point of contact. Do not buy your bike from them, unless you like headaches.
- No communication
Preferred solution: The bike repaired.
User's recommendation: Buy elsewhere
Brooklyn, New York
Defective item no one return contact
I bought a refurbished hoverboard for my son. We used ONE time it stoped working.
Have been trying to return it for 2 weeks no one even responds the emails and the number provided does not work.
If you try their website it also does not work. Terrible product and service dont buy it ever and please spread the word: this is a *** brand!
User's recommendation: Don’t ever buy this brand
About
Swagway and Swagway LLC is a retailer which specializes in sales of Swagtron hands-free smart boards. The company was founded in August 2015. Its headquarters is based in South Bend, Indiana, United States. The company offers hoverboards, electric scooters, and electric skateboards. Swagway and Swagway ships their products across the United States and Canada. Free shipping is possible. Customers can also order express delivery. The company accepts returns within 30 calendar days of the delivery date. Restocking fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Order status can be tracked in personal profile on the company website.
Swagtron is ranked 49 out of 475 in Bicycles and Skateboards category
USA, Canada
Companies Similar to Swagtron
Gotrax
“My son rode his scooter once before it broke. I filed a claim in October, and in November I was told...“
Razor USA
“John Haig, I live at 295 Meadow CT, North Wales, PA 19454. I would love to get my 100 hours back that I...“
Hover-1
“The call just dropped on me, and I couldn't speak with anyone. I still haven't had that figured out yet....“
Segway
“My item was delivered and the box was totally damaged I am returning the item order #10140****-D we...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I have the same issue! Gave it to my son for Christmas and it won’t turn on.
Phone doesn’t work and email I sent hasn’t been answered. Any ideas what to do next?