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Wow. I just read all of the complaints here on this forum and my experience has been IDENTICAL! If you're contemplating purchasing a swagtron I highly recommend you look elsewhere. Worst customer service experience ever!!!
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! If this issue has not been re-solved, or you would like a specific issue ad...

Swagway
Swagway
Swagtron Verified Representative

Swagtron™ would greatly appreciate the opportunity to rectify your issue! Please contact us at WeCare@Swagtron.comWe look forward to hearing from you!

1.5
#999309

Resolved

I'm extremely disappointed with my experience with this company. I bought the original Swagway X1 hoverboard for my son for Christmas for $290. It was used once when it began to vibrate, knocked my son off and then the rubber foot pad came apart. Upon further...
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Swagway
Swagway
Swagtron Verified Representative

Thank You for your feedback! We also Thank You for the opportunity to address and solve this issue! We sincerely apologize for any frustration Swagtron™ may have caused you an...

Swagway
Swagway
Swagtron Verified Representative

I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. It looks...

2.7
I didn't like
  • Warranty process
  • Make me pay to ship their defective product
  • Customer service
#998448
Hoverboard never charged to even turn on my baby has waited a year to get one and still havent had a chance to ride on it. It only comes on when it's charging, when taking off the charger doesn't come on at all.
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! If this issue has not been re-solved, or you would like a specific issue ad...

Swagway
Swagway
Swagtron Verified Representative

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.1
#996438
My unit was purchased in August of 2016 and has never worked right. We returned it with an RMA and was told the problem was resolved. It wasn't. Now the charger is broken and customer service at swagway will not email me Back and places me on hold for 40 minutes until...
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! If this issue has not been re-solved, or you would like a specific issue ad...

Swagway
Swagway
Swagtron Verified Representative

We would really appreciate the opportunity to rectify this issue! Please give us the opportunity by emailing WeCare@Swagtron.com We look forward to hearing from you!

1.0
#994373
Bought a Swagway X2 Hoverboard for my nine-year-old for Christmas. It worked for two and a half days, then one of the pedals stopped working. Emailed Swagway on January 3, 2017, filled out their RMA as instructed, and received a response saying they would get back with...
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! If this issue has not been re-solved, or you would like a specific issue ad...

Swagway
Swagway
Swagtron Verified Representative

We would really appreciate the opportunity to address your issues! Please email WeCare@Swagtron.com We look forward to hearing from you!

1.5
I didn't like
  • Quality of merchandise
  • Defective product received
  • Customer service
#992560
Will not charge anymore. Had a week. No one will contact me or answer the *** phone...or i get transferred and hung up on.
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! If this issue has not been re-solved, or you would like a specific issue ad...

Swagway
Swagway
Swagtron Verified Representative

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.0
#987677
Company won't respond by phone, website return form, or email to return defective item... It has been 10 days since I informed them of the problem... Horrible company with no intention of making good on their products..
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Swagway
Swagway
Swagtron Verified Representative

I apologize your Swagtron is not working as intended!Normally a calibration (instructions in the owners manual) fix most minor issues with our units. The unit can become un-c...

#987429
My name is Denise Gibson. And I have been trying to get a return shipping label so I can get the battery changed in my hoverboard. It's been several months and I haven't received anything . I have made calls after calls and yet nothing. How hard is it to send me my...
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! If this issue has not been re-solved, or you would like a specific issue ad...

Swagway
Swagway
Swagtron Verified Representative

We have called you at your contact information listed in our database again! If our contact information is incorrect, please contact us with an appropriate contact number and/...

2.2
#987219
Bought my son a T1 unit for Christmas and now it is not working. It keeps getting an error and needs to be calibrated. I have tried this 20-25 times and it will recalibrate only to error out again. Called customer service what a joke. They told me well sounds like it...
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! If this issue has not been re-solved, or you would like a specific issue ad...

Swagway
Swagway
Swagtron Verified Representative

This is just a follow up to ensure your problem has been solved in a manner satisfactory to you! We have not heard from you at WeCare@Swagtron.com We look forward to the oppor...

2.2
I liked
  • Product is cool
I didn't like
  • Make me pay to ship their defective product
  • Warranty process
  • Customer service
#985465
It broke the next day and we cannot get ahold of anyone from Swagtron. We submitted a return form like they ask but they havent called or emailed. This was my daughters Christmas present and we are very upset.
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Swagway
Swagway
Swagtron Verified Representative

This is just a follow-up to ensure your issue has been solved in a satisfactory manner! If not, please contact us at WeCare@Swgatron.com and give us the opportunity to rectify...

Swagway
Swagway
Swagtron Verified Representative

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

2.1
#985290