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Bought a new T5 from Best Buy.Didnt last a month.I paid to send back Swagtron to wait almost a month to get a refurbished board with no charger.Customer Service not helpful
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! If this issue has not been re-solved, or you would like a specific issue ad...

Anonymous
Anonymous

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.0
#1016371
Swagtron - Used product shipped when I ordered new - no customer service
Swagtron - Used product shipped when I ordered new - no customer service
Swagtron - Used product shipped when I ordered new - no customer service
Swagtron - Used product shipped when I ordered new - no customer service
Swagtron - Used product shipped when I ordered new - no customer service
I ordered a new X1 hoverboard 9 days ago from Swagtron (directly from the swagtron.com website). I attached the ad here. It says specifically it is a "New" hoverboard for $199. I received it four days ago but it was a store return that was badly damaged. It still had...
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Anonymous
Anonymous

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

2.5
I liked
  • Product is cool
I didn't like
  • Poor product quality
  • Machine i got is defective
  • Customer service
#1015941
I bought my daughter the x2 for Christmas and after only 4 days it stopped working. Emailed swagtron and after a week I got a response and a shipping label so I could send it back to them and then they would fix it if it was a warranty issue or I would have to pay for...
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Swagway
Swagway
Swagtron Verified Representative

Thank You for the update and also Thank You for the opportunity to address this issue! Swagtron apologizes that your experience didn't meet your expectations! We are EXTREMELY...

Anonymous
Anonymous

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

3.9
#1011976
My Grand daughter got a swagton 5 for Christmas Did not get the charger I have email them to get a charger they have not done nothing for us how can a company stay in business not helping the customers all I have got is the running around Filled out there form send...
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! If this issue has not been re-solved, or you would like a specific issue ad...

Swagway
Swagway
Swagtron Verified Representative

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.7
I didn't like
  • No customer service
#1011323
Wow. I just read all of the complaints here on this forum and my experience has been IDENTICAL! If you're contemplating purchasing a swagtron I highly recommend you look elsewhere. Worst customer service experience ever!!!
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! If this issue has not been re-solved, or you would like a specific issue ad...

Swagway
Swagway
Swagtron Verified Representative

Swagtron™ would greatly appreciate the opportunity to rectify your issue! Please contact us at WeCare@Swagtron.comWe look forward to hearing from you!

1.5
#999309

Resolved

I'm extremely disappointed with my experience with this company. I bought the original Swagway X1 hoverboard for my son for Christmas for $290. It was used once when it began to vibrate, knocked my son off and then the rubber foot pad came apart. Upon further...
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Swagway
Swagway
Swagtron Verified Representative

Thank You for your feedback! We also Thank You for the opportunity to address and solve this issue! We sincerely apologize for any frustration Swagtron™ may have caused you an...

Swagway
Swagway
Swagtron Verified Representative

I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. It looks...

2.7
I didn't like
  • Machine i got is defective
  • Warranty process
  • Customer service
#998448
Hoverboard never charged to even turn on my baby has waited a year to get one and still havent had a chance to ride on it. It only comes on when it's charging, when taking off the charger doesn't come on at all.
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! If this issue has not been re-solved, or you would like a specific issue ad...

Swagway
Swagway
Swagtron Verified Representative

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.1
#996438
My unit was purchased in August of 2016 and has never worked right. We returned it with an RMA and was told the problem was resolved. It wasn't. Now the charger is broken and customer service at swagway will not email me Back and places me on hold for 40 minutes until...
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! If this issue has not been re-solved, or you would like a specific issue ad...

Swagway
Swagway
Swagtron Verified Representative

We would really appreciate the opportunity to rectify this issue! Please give us the opportunity by emailing WeCare@Swagtron.com We look forward to hearing from you!

1.0
#994373
Bought a Swagway X2 Hoverboard for my nine-year-old for Christmas. It worked for two and a half days, then one of the pedals stopped working. Emailed Swagway on January 3, 2017, filled out their RMA as instructed, and received a response saying they would get back with...
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! If this issue has not been re-solved, or you would like a specific issue ad...

Swagway
Swagway
Swagtron Verified Representative

We would really appreciate the opportunity to address your issues! Please email WeCare@Swagtron.com We look forward to hearing from you!

1.5
I didn't like
  • Customer service
  • Defective product received
  • Quality of merchandise
#992560
Will not charge anymore. Had a week. No one will contact me or answer the *** phone...or i get transferred and hung up on.
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would appreciate the opportunity to address this issue! If this issue has not been re-solved, or you would like a specific issue ad...

Swagway
Swagway
Swagtron Verified Representative

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.0
#987677