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I brought a T3 for my Son and In A month the unit was non-functional I sent it back for repairs and two weeks later received a broken unit. Had too send this one back and was informed that I was being sent a refurbished unit instead of a brand new one as I had...
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Swagway
Swagway

We still have not heard from you! We really would appreciate the opportunity to address this issue! We also understand that this issue was most likely already solved by standa...

Swagway
Swagway

We apologize your brand new replacement Swagtron T3 was broken! Swagtron will, of course, get this issue solved as quickly and as conveniently for you as is possible! Please ...

1.4
#1068557
I had a swagtron repair that needed done about 6 months after purchase got RA sent back and was fixed and sent back in about 7 days then it broke again had to send in with a RA i got asked them to call and give me price to fix damage caused by daughter it took about 14...
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Swagway
Swagway

We apologize that you had some issues with your Swagtron™ T3. We understand the units will take severe abuse from time to time and we made them extremely rugged for this purpo...

#1064035
I bought my daughters NEW T3 Hoverboards for Easter. One of the boards sent to me was CLEARLY A USED BOARD, bumpers were placed on it, it was all scratched up, the battery was dead, and it would not charge. I received my RA # and sent the board back on Monday. The...
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! We are anxiously awaiting an opportunity to rectify this! I am assuming by your lack of response that Swagtron™ customer support has already ...

Swagway
Swagway
Swagtron Verified Representative

We apologize you are unhappy with your Swagtron™ T3. Swagtron.com maintains an A rating on BBB.org and is highly reviewed by the large majority of our customers. A simple goog...

1.4
I didn't like
  • No customer service
  • Machine i got is defective
#1039622

Swagtron - You all sent my board's to someone else house

Swagtron
#1147200
1.0
Details
I live in ga not new york someome need to give me my money back
Comment
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Diversity of Products or Services
Ease of Use
Staff

Swagtron - Junk in a month

Swagtron
#1127056
1.0
Details
T5 had about an hour on it and wont power off. So disappointed! Tried ordering replacement parts and havent found any to fit.
Comment
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Price Affordability

Swagtron - Tell beeps nonstop for no reason

Swagtron
#1114370
1.7
Details
I have a t5 it will start beeping with no one doing anything to it and it will not stop. I need this to be fixed, is there a recall on this?
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Swagtron - Will not shut off

Swagtron
#1040327
Push the power button and it beeps thats it. And will not shut off and it beeps while it is not in use
Comment
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I ordered a X2 electric balance board product from the company Swagtron, and the one I saw and bought was on sale. Plus, I had a code that made the price a grand total of... $130. This should have been a major red flag. A cheap price on something that's usually 500+...
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! I am assuming you have already received your refund. However, if you are having any issues, we are available! I look forward to hearing from ...

Swagway
Swagway
Swagtron Verified Representative

We will gladly get that issue solved as quickly and as conveniently for you as is possible! If you requested a refund within 30 days of purchase, we will gladly begin the ref...

3.0
#1038139
If anyone can tell me how to speak with someone other than Swagtron Support, I would greatly appreciate it. We purchased a T3 Hoverboard for Christmas. We received it just before Christmas. Wrapped it up and put it under the Christmas tree. The children were joyed to...
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Swagway
Swagway
Swagtron Verified Representative

Thank You for the opportunity to assist you! I am glad I was able to rectify the situation! If you have any questions you can ask here, DM our Facebook page, Live-chat us at S...

Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! I am assuming you have already received assistance through email (support@Swagtron.com), by phone at 1-844-299-0625 (M-F 10AM-8:30 EST), live...

1.0
I didn't like
  • Ever making the purchase
#1037276

The X2 purchased for kids during holiday. Saw the reviews after I purchased (was a new line, so no track record), so was pleasantly surprised that mine seemed new. Used it a little in the apartment (since too cold outside), no problem. Then brought it outside for the...
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Swagway
Swagway
Swagtron Verified Representative

We will of course supply a prepaid UPS label for your defective unit! Please email us at WeCare@Swagtron.com and supply your Swgatron.com RMA number and we will gladly supply ...

#1034720
I ordered a new x1 and received a used non working x1. These things happen so I call them up to send me a new one. The man said they wouldn't do that so I said I just want to return it then. He said no problem just fill out ra form. Did that and shipped the board back....
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Swagway
Swagway
Swagtron Verified Representative

Hello, I am Stephen K., a representative of Swagtron.com .I understand you are unhappy with the Swagtron™ RMA process.Please email satisfaction@swagtron.com and we can rectif...

Swagway
Swagway
Swagtron Verified Representative

Hello, I am Stephen K., a representative of Swagtron.com .I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction....

1.0
#1027213
On 2/20/2017, my young daughter ordered a swagway X1 with free bag and paid for it with her own money. We received it via UPS very quickly on 2/21/2017. My daughter accepted it at the door and brought it in to open and we realized there was damage to the outside box...
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Swagway
Swagway
Swagtron Verified Representative

We have not heard from you! Swagtron™ would really appreciate the opportunity to rectify this issue! Please email us at WeCare@Swagtron.com .We look forward to hearing from yo...

Anonymous
Anonymous

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

2.6
#1021312
I ordered an X1 , for my daughters birthday online 3-3-17, no where on the website did it say that the product was not in stock. They debited my credit card immediately. On 3-8-17, I received an email that the item had shipped, we also got a free bag with the...
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Swagway
Swagway
Swagtron Verified Representative

We are glad your issue was solved and apologize you did not understand the 14 day delay associated with the special. We posted in the product description on the purchasing we...

bmadams
bmadams

I received an email from Swagtron 3/14/2017, with a UPS tracking number, and an apology for the delay.Hopefully her hoverboard will be shipping out today.

I didn't like
  • Customer service
#1020796
I bought 2 Swagtron T3's for Christmas and neither will turn on. Being a divorced mom of 5,$1000 is no small investment. I read safety and feature details and thought I was making a good choice. The kids lived riding and listening to music but I thought for the money...
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Swagway
Swagway
Swagtron Verified Representative

We still have not heard from you! Swagtron™ would greatly appreciate the opportunity to rectify this issue! Please email me at Satisfaction@swagtron.com! I look forward to hea...

Anonymous
Anonymous

Hello, I am Angie N, a representative of Swagtron.com . I understand you are unhappy with Swagtron™ and would like to ensure the issue has been handled to your satisfaction. P...

1.7
I liked
  • Shipping time once found secondary color on one board
I didn't like
  • No troubleshooting info found
  • Machine i got is defective
#1020086