I cannot comment on the quality of new units, but can say I would never purchase a refurbished unit again from them. Right out of the box, which in and of itself was gross and covered with hair, I charged the unit.
It was done charging after 15 minutes. Showed it to my kid and tried to ride it immediately started beeping red. No worries, probably needs a calibration, attempted a number of times to no avail. Called support and was told I would need to RMA the device.
I get if this was played around with for months on end, but straight out of refurbishment I would expect a working unit. Disappointing, but not nearly as my child feels.
Product or Service Mentioned: Swagtron Hoverboard.
Reason of review: Bad quality.
I liked: Price.
I didn't like: Machine i got is defective, Defective product received, Make me pay to ship their defective product.