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Just got the Swagway x2 an hour ago.I ordered for a Christmas present from swagtron.com and it has a LARGE crack, it's dirty, scratched, no branding on the box or the user manual.

Many spelling errors in the manual. I went to their website and the x2 can't be found on their site anymore. Very shady. I seems to be a knock off but was ordered directly from their site.

I will be returning it and warning others on social media not to buy from them.Worst online shopping experience I have ever had.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss damaged or defective of swagway x2 hoverboard. Swagtron needs to read this review and look into the issue (if any) according to poster's claims.

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kcole66
Centerville, Massachusetts, United States #1262021

Same boat here. I have been trying to get a response since this product stopped working after about 4 hours of use on Christmas day. How disappointing.

Anonymous
#1260915

Same boat here.Ordered one on Dec 10th, daughter opened it on Christmas morning, one of the lights is pushed in and the lights are two different colors, blue & purple.

Not too happy right now and have emailed them so we will see how it goes.

Nowhere did mine say it "may be a used item".Not paying $200 for a USED Item.

Anonymous
Palm Coast, Florida, United States #1260802

Oh yea, and the two lights on top stay on but x2 wont work. My poor son is devastated his x2 does not work. I have purchased countless items online in past 15 years and never had an issue like getting a old, used, defective item.

Anonymous
Palm Coast, Florida, United States #1260798

I too received a green X2 Swagway board that appears used and the void sticker seems to have been tampered with. I emailed "satisfaction@swagtron.com" and look forward to a satisfying resolution. Will update what happens asap.

Anonymous
Ellsworth, Iowa, United States #1260644

My son got the X2 today for Christmas. It seemed to be in good shape but it doesn't seem to charge. Has anyone been able to get in touch with the company about this?

Anonymous
to Anonymous #1260675

Same here. Won't charge.

Anonymous
to Anonymous Flint, Texas, United States #1260706

So upset with this purchase!!Like the rest of you we bought ours for a Christmas gift.

We pulled it out on Christmas Eve to get ready (ours looked new), it seemed to be charging but then wouldn't turn on. We tried for a good 2 hours to get it turned on before we gave up. My husband had to ran out at the last minute to get a replacement gift which thankfully he found. Checked it again this afternoon, to our surprise it would come on randomly and not turn off when the button was pushed.

It did eventually shut its self off.

Plan on calling tomorrow morning (Monday) to see about a refund.After reading other reviews from past customers regarding customer service I don't have high hopes though.

Anonymous
to Anonymous Lexington, Kentucky, United States #1260909

Same here. Board looks good but won't hold a charge. Rides for only a few minutes then gets red flashing battery light

Anonymous
#1260596

Also thought the same thing when our very excited daughter opened her hover board!Went to go charge it and only have part of the charger!!

Tried to enter info for warranty and it won't submit my info....

could not find the x2 anywhere on their website but yet it says they are part of the better business bureau.I'm afraid to return it that I won't get my money back :( Not the Christmas gift I hoped for!!!!

Anonymous
New York, New York, United States #1260114

I just received my son's and now that I am reading everybody reviews , I currently check his hoover board and I am having the same problem ..the hoover board has scratches and looks like footprint's on it ..

I do not see a UL certification sticker on it like it should have .. I am starting to think this company is shady .

I want on website today and I don't see the swagway x2 on there any more.Seems shady to me

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