I ordered an x2 model as well.. I was a little uneasy about the purchase after reading all these reviews.
Now in the beginning I must say I did not feel the customer service was up to par. But after writing an email through Facebook I was told that my order would be arriving today. I ordered it come and I am very pleased with my purchase. I do not have a scratch, dent, or any other flaw..
yes my user manual does not you say the model or brand but that would no way interfere with my decision on the board. I will be ordering another swagtron because of the quality I received.
I hope this helps people who are on the edge about ordering a swagway X2. For one thing it is $189 which is absolutely awesome price, but overall you feel quality of the board while you ride it.
Product or Service Mentioned: Swagway X2 Hoverboard.
Reason of review: Good quality.